Gold Star Social Media Privacy Policy

Effective: April 7, 2025

At Gold Star Social Media (“we,” “us,” or “our”), we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or engage with us from anywhere in the world. As a digital marketing agency based in the United Kingdom but serving clients worldwide, we comply with data protection laws applicable across jurisdictions, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy laws. By accessing or using our services, you agree to the collection and use of your data as outlined in this Privacy Policy.

1. Information We Collect

We collect various types of personal data, depending on how you interact with our services:

a. Personal Identification Information:

Name
Email address
Phone number
Billing and shipping address
Job title or company affiliation

b. Technical Data:

IP address
Browser type and version
Time zone setting
Browser plug-in types and versions
Device type and operating system
Pages visited on our website
Referring websites or search terms

c. Usage Data:

Information on how you use our website and services
Details of interactions with our content, advertisements, and digital campaigns

d. Communication Data:

Emails and messages exchanged between you and our team
Feedback and inquiries submitted via our contact forms

2. How We Use Your Information

We use the information we collect for several purposes:

a. Providing Services:

To deliver digital marketing services to you, including social media management, SEO, paid advertising, content creation, and more.
To personalize your experience and improve our services.

b. Communication:

To respond to inquiries, customer service requests, or other communications.
To send promotional materials, updates, and marketing communications (if you have opted-in to receive them).

c. Business Operations:

To process payments and billing information for services rendered.
To analyze trends, track activity, and optimize our website and services.

d. Legal Compliance:

To comply with applicable laws, regulations, or legal processes, including responding to lawful requests by public authorities.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal data to third parties. However, we may share your data in the following situations:

a. Service Providers: We may share your data with trusted third-party providers who help us deliver our services, including hosting providers, payment processors, email service providers, and analytics platforms. These third parties are required to maintain the confidentiality of your information.

b. Legal Requirements: We may disclose your personal data when required to do so by law or if we believe in good faith that such disclosure is necessary to:

Comply with legal obligations
Protect the rights, property, or safety of Gold Star Social Media, our clients, or others
Investigate or prevent fraudulent activity or illegal activities

c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

4. Data Retention

We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed for these purposes, we will securely delete or anonymize it.

5. Your Data Protection Rights

As a user of our services, you have several rights concerning your personal data. These rights may vary depending on your jurisdiction:

Right to Access: You can request a copy of your personal data.
Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
Right to Erasure: You may request that we delete your personal data, under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your personal data, under certain circumstances.
Right to Data Portability: You have the right to request that your data be transferred to another organization or directly to you, under certain conditions.
Right to Object: You can object to the processing of your personal data, under certain circumstances.
Right to Withdraw Consent: You can withdraw any consent you’ve previously given for the processing of your personal data.

If you wish to exercise any of these rights, please contact us at info@goldstarsocialmedia.com.

6. Security of Your Data

We prioritize the security of your personal data. We use appropriate technical and organizational measures to safeguard your information, including:

Encryption for sensitive data
Regular security audits
Restricted access for authorized personnel only

However, please note that no method of data transmission or storage is completely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

7. International Data Transfers

As a global digital marketing agency, we may transfer your personal data across borders, including to countries that may not offer the same level of data protection as your home country. In such cases, we will take appropriate measures to ensure your data is protected in line with applicable privacy laws, including the use of Standard Contractual Clauses or similar mechanisms.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and serve personalized content and ads. You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by us. This Privacy Policy only applies to Gold Star Social Media, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be posted on this page, with the updated “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Gold Star Social Media
Email: info@goldstarsocialmedia.com
Address: 24A Sydenham Road, London. SE26 6EZ

By using our website or services, you acknowledge and agree to this Privacy Policy.